The Hydraulics Shop Return & Refund Policy

1. General Policy

We at The Hydraulics Shop pride ourselves on delivering top-quality hydraulic solutions for a variety of industries. However, we understand that sometimes a product may not fit your exact needs. Our return and refund policy ensures that you can shop with confidence.

2. Return Period

Items bought from The Hydraulics Shop are eligible for a complete refund if returned within 30 days of the delivery date, as long as they meet the specified criteria detailed below.

3. Return Conditions

• Products must be returned in their original condition, free from any signs of use, wear, or damage.
• All original packaging, manuals, and accessories must be included.
• Customized or special order products may not be eligible for returns unless they are defective.

4. Defective or Damaged Items

If you receive a product that is defective or damaged during shipping, please notify us within 7 days of receipt. We will arrange for a replacement or refund, and cover the return shipping costs.

5. Refunds

• Refunds will be processed using the original payment method.
• Once the return has been received and inspected, refunds will generally be processed within 5-7 business days.
• Original shipping costs, if any, are non-refundable.

6. Exchanges

We offer exchanges on items of equal or lesser value, provided the product you wish to exchange for is in stock. If the replacement item is of lesser value, the difference will be refunded.

7. Return Shipping

Only if the product purchased by the customer does not meet the item description mentioned on the product details page. The Hydraulic Shop can create the return label for the product.

8. If the product received in damaged condition.

When receiving the product, please be sure to inspect the packaging for any signs of tampering or visible damage. If you find any damage to the product, kindly share pictures of it with us to help initiate the claim process with the shipping provider.

9. International Returns

International customers are responsible for all shipping costs, customs duties, taxes, and fees associated with returning items. Refunds will not include these additional costs.

10. Modifications to this Policy

The Hydraulics Shop reserves the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.

11. Contact Us

For any queries related to returns or refunds, please contact our customer service team at sales@thehydraulics.shop or call us at 515-974-5645.